WebNov 23, 2024 · Associate an outbound whisper flow with your queue. In your Amazon Connect console, choose the Routing icon from the navigation bar, and choose Queues. … WebIt shows the whisper to the agent is set manually to Default agent whisper. Use the dropdown box to choose a different whisper flow. If you choose to Select a flow, you can …
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WebOct 13, 2024 · Outbound Option's high-availability model differs from the model for clustering over the WAN. When deploying clustering over the WAN, keep in mind that its … WebSep 12, 2024 · Whisper Announcement is subject to these limitations: Announcements do not play for outbound calls made by an agent. The announcement plays for inbound calls … bitcoin yearly growth rate
Set up custom whisper flows in Amazon Connect AWS re:Post
WebThis flow is an outbound whisper that manages what the customer experiences as part of an outbound call, before being connected with an agent. It starts with an optional Set … WebCreate an outbound whisper flow to invoke the Lambda function. Configure the default outbound queue in your agents' routing profile to use the outbound whisper flow. Note: … WebAfter an Outbound whisper flow successfully completes, the agent and the contact are connected for interaction. To summarize, an Outbound flow type is the only one involved … dashboard mileage